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VS SOLUTIONS Where Satisfaction Drives Excellence.
CONTACT CENTER • VOICE & NON-VOICE • LIVE CHAT SUPPORT

Turn every customer conversation into revenue & retention.

VS SOLUTIONS provides high-performance Typing Executive (Sales — Voice & Non-Voice) support for product queries, billing, cancellations, refunds, complaints, and proactive chat — integrated across Email, WhatsApp, SMS, and Social.

Secure Transactions
SOP-Based Resolution
Omnichannel Ready
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Seamless Support Across Every Customer Touchpoint

Unified communication channels managed by trained voice & non-voice experts — consistent brand tone, faster response time, and zero customer confusion.

Omnichannel
Support
Live Chat Real-time assistance and instant query resolution.
Email Support Structured communication and detailed query handling.
WhatsApp Instant mobile-based customer interaction.
SMS Quick alerts, confirmations, and notifications.
Social Media Engagement and issue resolution across platforms.
Integrated CRM Centralized tracking and performance monitoring.
CORE SERVICES

Complete voice & non-voice support — from queries to resolutions.

Built for speed, accuracy, and consistency — we cover product assistance, orders, billing, cancellations, refunds, and complaint resolution with a customer-first tone.

Product Information & Assistance

Instant answers, product details, and customer guidance with a brand-consistent tone.

Fast Replies Accurate Info
Pricing, Promotions & Offers

Real-time promo support, pricing clarity, and guided decision-making to reduce drop-offs.

Offer Support Conversion Help
Order Placement Guidance

Step-by-step checkout help, cart recovery assistance, and friction-free buying support.

Guided Shopping Cart Recovery
Delivery Tracking & Delay Management

Shipment updates, proactive delay handling, and clear communication to protect trust.

Live Updates Delay Care
Cancellations & Modifications

Order changes handled quickly, with policy clarity and customer-friendly resolution paths.

Quick Changes Policy Aligned
Complaint Handling & Resolution

Empathetic communication, rapid triage, and structured escalation for durable resolutions.

Trust First Issue Closure
Need a support plan tailored to your workflows? We’ll map your customer journey, set SOPs, and deploy a voice & non-voice team aligned to your tools and policies.
Get a Custom Support Plan
SALES & GROWTH ENABLEMENT

We don’t just support — we help you sell smarter.

Convert conversations into checkouts with proactive chat, guided shopping, cart recovery, and personalized offers — while maintaining a consistent brand voice across all channels.

  • Guided Shopping Help customers choose the right product faster — reduce indecision and drop-offs.
  • Upsell & Cross-Sell Recommend relevant add-ons and upgrades using customer intent signals.
  • Cart Recovery Bring customers back with timely nudges, assistance, and offer-based follow-ups.
  • Personalized Offers Tailor deals based on customer profile, browsing intent, and purchase history.
Boost Your Sales Today See All Services
HOW IT WORKS

A structured process that delivers results.

From onboarding to reporting, our workflow is designed for speed, clarity, and consistent customer experience across every channel.

Consultation & Requirement Analysis

We understand your customers, policies, workflows, tone, and escalation requirements.

Team Allocation & Workflow Setup

We assign trained resources and create SOP-based playbooks for every scenario.

Integration (CRM, Email, WhatsApp & Social)

We connect channels, map tags, and ensure unified customer history for faster resolution.

Go-Live with QA Monitoring

We launch with quality checks, coaching loops, and live supervision to maintain standards.

Reporting, Analytics & Continuous Optimization

We track performance, refine scripts, and improve customer experience through insights.

Want this workflow tailored to your business? We’ll define SOPs, integrate your channels, and deploy a trained team aligned to your policies.
Start Your Onboarding
QUALITY • SECURITY • COMPLIANCE

Trust is built in — not added later.

We protect customer data, maintain brand integrity, and enforce quality standards through structured SOPs, monitoring, and audit-ready workflows.

Quality & Security Vault Operational discipline that ensures accuracy, safety, and consistent customer experience.
QA Monitoring Regular audits, coaching loops, and script improvements for consistent output.
SOP-Based Handling Defined processes for pricing, orders, billing, cancellations, refunds, and complaints.
Secure Access Controls Role-based access, controlled tooling, and process-driven customer data handling.
Proactive Escalation Clear escalation paths for exceptions, delays, disputes, and technical issues.
INDUSTRIES WE SERVE

Supporting Growing Businesses Across Industries

Our voice & non-voice support specialists adapt to industry-specific workflows, policies, and customer expectations.

E-Commerce Order support, cart recovery, returns, refunds, and product recommendations.
Retail Customer inquiries, promotions support, billing assistance, and complaint resolution.
Travel & Hospitality Booking assistance, cancellations, rescheduling, and corporate travel desk support.
Finance & Payments Billing inquiries, transaction support, refund management, and secure assistance.
Technology Technical assistance, product information, integration support, and help desk services.
Corporate Services Customer inquiry support, escalation management, and structured communication workflows.
OMNICHANNEL + TECHNOLOGY STACK

Connected channels. Unified customer context.

We support Live Chat, Email, WhatsApp, SMS, and Social — with structured workflows, CRM integration, proactive messaging, and automated FAQs to scale without losing quality.

Stack Map A clean architecture that keeps every conversation connected — from inquiry to resolution.
Unified Flow
Customer Channels Live Chat • Email • WhatsApp • SMS • Social
Automation Layer Automated FAQs • Smart routing • Proactive nudges
CRM + Ticketing Hub Single view of customer history, tags, and resolution path
QA + Security SOP control • Monitoring • Role-based access
Insights & Reporting Trends • Surveys • Analytics • Optimization
RESULTS & IMPACT

Authority built through outcomes — not claims.

We improve customer experience, protect brand integrity, and enable sales growth using structured voice & non-voice operations, omnichannel workflows, and continuous optimization.

Faster Response
Live Coverage

Dedicated chat handling with structured routing so customers get help without waiting.

Higher Quality
QA Monitoring

SOP-based responses, scoring, and coaching loops that keep outputs consistent.

More Conversions
Cart Recovery

Guided shopping, upsells, and personalized offers to reduce drop-offs.

Operational Clarity KPIs, escalation rules, and repeatable processes for predictable performance.
Brand Protection Policy-aligned communication with monitoring and quality governance.
Continuous Improvement Feedback + analytics to refine scripts and reduce recurring issues.
Want an outcome-driven support operation? Let’s map your workflow and build a KPI-focused non-voice team.
Get a Strategy Call
TESTIMONIALS

Proof of quality — directly from clients.

When available, we highlight real outcomes from brands that rely on VS Solutions for structured, responsive, and revenue-driven voice & non-voice support.

Client Words (Slide)

“VS Solutions improved our chat handling with fast resolution and consistent communication. The team follows SOPs and keeps customer experience sharp.”

Operations Head E-Commerce Brand
CX + Sales

“Omnichannel integration + CRM clarity changed everything. Every ticket is traceable, the tone is consistent, and escalations are handled cleanly.”

CX Manager Retail Company
CRM Ready

“Professional and measurable. Cart recovery improved, returns/refunds are smoother, and we get insights that help us optimize weekly.”

Founder D2C Brand
Analytics
FAQ

Answers that help you decide faster.

Here are the most common questions clients ask about our voice & non-voice operations, onboarding process, and support capabilities.

We start with requirement mapping, SOP creation, tool access setup, and test scenarios. Once approved, we go live with monitoring and daily reporting, followed by a continuous optimization loop.
Yes. We track response speed, resolution quality, CSAT/feedback signals, backlog, escalation rate, and sales-support metrics like cart recovery and upsell conversions (when applicable).
Live chat, email, WhatsApp, SMS, and social media support. We can run one channel or an integrated omnichannel workflow depending on your business needs.
Yes. We work with your CRM/ticketing environment for tagging, ticket tracking, escalation handling, and unified customer context. Integration scope depends on your platform.
We follow secure workflows with role-based access, policy-driven communication, and controlled handling. Payment/billing queries are managed through approved scripts and escalation rules.
Yes. We assist with product recommendations, personalized offers, cart recovery, and upselling — aligned with your brand guidelines and business rules.
READY TO START

Let’s build a high-performing voice & non-voice support team for your brand.

From live chat and order support to billing inquiries, refunds, and guided shopping — VS Solutions delivers structured workflows, quality governance, and omnichannel readiness.

Secure Workflow
KPI Reporting
Omnichannel Ready
Sales Support
Get a Proposal Call Now
Request a Call Back Tell us what you need — we’ll respond with the right coverage plan and workflow.
Quick Response

VS Solutions is a Contact Center-focused customer experience partner delivering Voice & non-voice support, omnichannel operations, and revenue enablement — where satisfaction drives excellence.

Contact

#301, 4th Floor, Siri Sampada Hitech Building, Phase-1, Kavuri Hills, Hyderabad - 500 033, India Head Office
+91 95023 18240 Support & Business Enquiries
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