We start with requirement mapping, SOP creation, tool access setup, and test scenarios. Once approved, we go live with monitoring and daily reporting, followed by a continuous optimization loop.

Yes. We track response speed, resolution quality, CSAT/feedback signals, backlog, escalation rate, and sales-support metrics like cart recovery and upsell conversions (when applicable).

Live chat, email, WhatsApp, SMS, and social media support. We can run one channel or an integrated omnichannel workflow depending on your business needs.

Yes. We work with your CRM/ticketing environment for tagging, ticket tracking, escalation handling, and unified customer context. Integration scope depends on your platform.

We follow secure workflows with role-based access, policy-driven communication, and controlled handling. Payment/billing queries are managed through approved scripts and escalation rules.

Yes. We assist with product recommendations, personalized offers, cart recovery, and upselling — aligned with your brand guidelines and business rules.