Omnichannel + CRM

OMNICHANNEL + TECHNOLOGY STACK

Connected channels. Unified customer context.

We support Live Chat, Email, WhatsApp, SMS, and Social — with structured workflows, CRM integration, proactive messaging, and automated FAQs to scale without losing quality.

Stack Map A clean architecture that keeps every conversation connected — from inquiry to resolution.

Unified Flow

Customer Channels Live Chat • Email • WhatsApp • SMS • Social

Automation Layer Automated FAQs • Smart routing • Proactive nudges

CRM + Ticketing Hub Single view of customer history, tags, and resolution path

QA + Security SOP control • Monitoring • Role-based access

Insights & Reporting Trends • Surveys • Analytics • Optimization

Capabilities We Enable Everything needed to run fast, track accurately, and improve continuously.

CRM Integration Unified customer history, tagging, follow-ups, and resolution ownership.

Email + WhatsApp + SMS Integration Cross-channel follow-ups for recovery, confirmations, and proactive updates.

Automated FAQs Reduce repetitive queries with intent-based answers and human escalation.

Surveys & Feedback Analytics Capture customer sentiment, identify gaps, and improve scripts and processes.

Security & Controls Role-based access, policy-aligned handling, and secure support workflows.

Want omnichannel support with measurable outcomes? We’ll integrate your tools, set SOPs, and run a quality-driven operation.

Discuss Stack